Last updated: 22 October 2026

This page sets out the policies that apply to orders placed through the Rabbit Brand online store at rabbitbrand.com, operated by Yeow Seng (Seafood) Pte Ltd (UEN 199308013K).

Jump to: Delivery · Refunds & Returns · Privacy (PDPA) · Terms & Conditions · Contact Us

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Delivery Policy

This Delivery Policy applies to orders placed through our online store at rabbitbrand.com. Yeow Seng (Seafood) Pte Ltd (“Rabbit Brand”, “we”, “us”) delivers within Singapore only.

1. Delivery areas

We deliver to residential and commercial addresses across mainland Singapore. We are unable to deliver to Sentosa, Jurong Island, offshore islands, military camps and PO boxes. If your address is in one of these areas, please choose Self Collection or contact us before ordering.

2. Delivery fees

• Orders of S$150 and above: free delivery.
• Orders below S$150: a flat delivery fee of S$6.00.
• Self Collection: free, from our Corporate Office at 35 South Bridge Road, Singapore 058669.

The applicable fee is shown at checkout before you pay.

3. Delivery times

• Orders confirmed (paid) before 3:00 pm on a working day are usually delivered within 1–2 working days.
• Orders confirmed after 3:00 pm, or on weekends and public holidays, are processed on the next working day.
• Deliveries are made Monday to Friday, 10:00 am – 5:00 pm, excluding public holidays.
• During peak seasons such as Chinese New Year, delivery may take longer. We will inform you if your order is affected.

Delivery dates are estimates and not guaranteed. We will contact you by phone or email to arrange or confirm delivery where needed.

4. Frozen products

Frozen items are packed in insulated packaging with ice packs to maintain the cold chain during delivery. Please:

• Ensure someone is available to receive the order. Frozen items cannot be left unattended.
• Place frozen items in your freezer (–18°C or colder) immediately on receipt.
• Check the items on arrival and inform us within 24 hours if anything appears thawed or damaged (see our Refund & Returns Policy).

5. Self Collection

Select “Self Collection” at checkout. We will notify you when your order is ready. Collection hours: Monday to Friday, 10:00 am – 4:00 pm (closed on weekends and public holidays). Please bring your order number. Orders not collected within 7 days may be cancelled and refunded, less any applicable charges.

6. Failed or missed deliveries

If no one is available to receive the order, or the address given is incorrect or incomplete, we will contact you to rearrange delivery. A re-delivery fee of S$6.00 may apply. We are not responsible for frozen items that thaw because a delivery could not be completed for reasons outside our control.

7. Receiving your order

Please check your order on delivery. If any item is missing, damaged or incorrect, contact us within 24 hours of receipt with your order number and photos.

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Refund & Returns Policy

We take great care in selecting, preparing and packing every order. Because our products are food items, many of them perishable, we cannot accept returns for change of mind. We will always make things right if something is wrong with your order.

1. When we will refund or replace

You are entitled to a replacement or refund if:

• you received the wrong item or an incorrect quantity;
• an item arrived damaged (for example, a dented or leaking tin, or a broken seal);
• a frozen item arrived thawed;
• an item is past its expiry date on arrival; or
• an item is missing from your order.

2. How to report a problem

1. Contact us within 24 hours of receiving your order for frozen items, or within 3 days for canned and dried items.
2. Provide your order number and clear photos of the item, the packaging and the delivery label.
3. Keep the item and its packaging until we have resolved your claim. We may ask you to return it or arrange for collection.

Contact us at yeowseng@rabbitbrand.com or call +65 6535 1979.

3. What we cannot accept

• Change-of-mind returns, including on opened or unopened food items, for food safety and hygiene reasons.
• Frozen items that have thawed after delivery, or that were not stored in a freezer promptly after receipt.
• Natural variations in dried products, such as differences in size, shape, colour or the number of pieces within a stated weight. Bird’s nest, shark’s fin and other dried delicacies are natural products, and each piece is unique.
• Items damaged through improper storage or handling after delivery.

4. Order cancellations

• You may cancel your order free of charge before it is dispatched or prepared for collection. Please contact us as soon as possible.
• Once an order has been dispatched, it cannot be cancelled.

5. How refunds are made

Approved refunds are made to your original payment method (card or PayNow) within 7–14 working days of approval. The time taken for the refund to appear in your account depends on your bank or card issuer. Delivery fees are refunded where the whole order is affected by our error.

6. Your statutory rights

This policy does not affect your rights under the Consumer Protection (Fair Trading) Act and other applicable Singapore laws.

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Privacy Policy (PDPA)

Yeow Seng (Seafood) Pte Ltd (UEN 199308013K), trading as Rabbit Brand (“we”, “us”, “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal data in accordance with Singapore’s Personal Data Protection Act 2012 (“PDPA”).

1. Personal data we collect

We may collect:

• Contact details: name, phone number, email address, and delivery and billing addresses.
• Order information: items purchased, order history and delivery preferences.
• Account information: login details if you create an account with us.
• Business information (for trade customers): company name, outlet, job title and purchasing requirements.
• Communications: messages you send us through our contact form, email, WhatsApp or phone.
• Website usage data: IP address, browser type, pages visited and cookies (see Section 6).

We do not collect or store your full card details. Card payments are processed directly by our payment provider, Stripe.

2. How we use your personal data

• To process, deliver and support your orders, including payments, refunds and customer service.
• To respond to your enquiries, including trade and wholesale enquiries.
• To manage your account with us.
• To improve our website, products and services.
• To send you promotions, new product updates and festive offers, only where you have given consent. You may unsubscribe at any time.
• To comply with legal, accounting and regulatory requirements.

3. Disclosure to third parties

We do not sell your personal data. We share it only where necessary, with:

• Payment providers (Stripe and PayNow-participating banks) to process payments;
• Delivery partners to deliver your orders;
• IT and website service providers, including our web host and analytics services such as Google Analytics; and
• Government or regulatory authorities where required by law.

These parties may only use your data for the purposes we specify. Some of them, such as Stripe and Google, may process data outside Singapore. Where this happens, we take steps to ensure your data receives a standard of protection comparable to the PDPA.

4. Protection and retention

We take reasonable security measures to protect your personal data, including encrypted (SSL) connections and restricted access. We keep personal data only as long as it is needed for the purposes above or as required by law (for example, accounting records), after which it is deleted or anonymised.

5. Your rights

You may:

• request access to the personal data we hold about you and how it has been used;
• request correction of inaccurate personal data; and
• withdraw consent to our use of your personal data, including for marketing. Withdrawing consent may affect our ability to fulfil orders or provide services.

Please send requests to our Data Protection Officer (Section 8). We will respond within 30 days. A reasonable fee may be charged for access requests, and we will inform you of it in advance.

6. Cookies

Our website uses cookies to keep items in your cart, keep you logged in, and understand how visitors use our site through analytics. You can disable cookies in your browser settings, but parts of the website, such as the cart and checkout, may not work properly.

7. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated.

8. Contact our Data Protection Officer

Data Protection Officer: Eddy Goh
Yeow Seng (Seafood) Pte Ltd, 35 South Bridge Road, Singapore 058669
Email: yeowseng@rabbitbrand.com
Tel: +65 6535 1979

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Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of rabbitbrand.com and purchases from our online store. The store is operated by Yeow Seng (Seafood) Pte Ltd (UEN 199308013K), 35 South Bridge Road, Singapore 058669 (“Rabbit Brand”, “we”, “us”). By placing an order, you agree to these Terms.

1. Online store and wholesale customers

These Terms apply to retail purchases made through our online store. Wholesale and trade supply to hotels, restaurants, caterers and other businesses is governed by separate trade terms agreed with us. Please contact us for trade enquiries.

2. Products

• We make every effort to describe and photograph our products accurately. Many of our products, including bird’s nest, shark’s fin, abalone and other dried delicacies, are natural products. Size, shape, colour and the number of pieces may vary within the stated weight or grade.
• Product images are for illustration. Packaging may differ from the images shown.
• All products are sourced, processed and sold in compliance with applicable Singapore food safety regulations. Where relevant, they also comply with international trade regulations, including CITES.
• Please read the product information and packaging labels for allergens, storage and preparation instructions. If you have food allergies, contact us before purchasing.

3. Prices and payment

• All prices are in Singapore Dollars (SGD) and include GST.
• Prices and availability may change without notice. The price charged is the price shown at the time you place your order.
• We accept payment by PayNow and by credit or debit card (processed securely by Stripe). Full payment is required before your order is processed.
• If a product is listed at an incorrect price due to an obvious error, we may cancel the order and refund you in full.

4. Orders

• After you place an order, you will receive an order confirmation email. This confirms receipt, not acceptance. A contract is formed when we dispatch your order or confirm it is ready for collection.
• We may decline or cancel an order, for example if a product is out of stock, the delivery address is outside our delivery area, or we suspect fraud. If we cancel, you will receive a full refund.

5. Delivery and collection

Delivery and self collection are subject to our Delivery Policy. Risk in the products passes to you on delivery or collection.

6. Refunds and returns

Refunds, replacements and cancellations are subject to our Refund & Returns Policy.

7. Accounts

If you create an account, you are responsible for keeping your login details confidential and for all activity under your account.

8. Promotions and vouchers

Promotions and discount codes are subject to their stated conditions, cannot be exchanged for cash, and may be withdrawn at any time. Unless stated otherwise, only one promotion may be used per order.

9. Limitation of liability

To the extent permitted by law, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, or for delays or failures caused by events beyond our reasonable control (such as severe weather, supplier disruptions or courier delays). Nothing in these Terms limits liability that cannot be excluded under Singapore law.

10. Intellectual property

All content on this website, including the Rabbit Brand name and logo, text, photographs and designs, belongs to Yeow Seng (Seafood) Pte Ltd and may not be used without our written permission.

11. Privacy

Your personal data is handled according to our Privacy Policy.

12. Changes to these Terms

We may update these Terms from time to time. The version in force when you place your order applies to that order.

13. Governing law

These Terms are governed by the laws of Singapore, and the Singapore courts have exclusive jurisdiction over any dispute.

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Contact Us

Yeow Seng (Seafood) Pte Ltd
35 South Bridge Road, Singapore 058669
Tel: +65 6535 1979
Email: yeowseng@rabbitbrand.com

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